Terug naar de startpagina Startpagina
Beantwoord

Debit card activation

P
Reputatie 1

Hi!

 

I received my debit card yesterday and tried to activate it with a message I got earlier but it does not work. Could anyone help me, please?

 

Regards

icon

Beste antwoord van JessicaJ 3 May 2024, 17:43

Bekijk origineel
prfndonje

10 reacties

L
Rank
Reputatie 4

Hello @prfndonje,

Thank you for your message.

What error message do you receive when using the card? What information was given in the message? Did it ask you to call a certain number to activate the card?

 

Best regards,

LarsD

Jouw mening telt! Ik nodig je uit om deel te nemen aan onze tevredenheidsenquête die maar enkele minuten van uw tijd in beslag neemt. https://forms.office.com/e/ZgQ6Wcx4Kv
P
Reputatie 1

Hello @LarsD,

It asks me to call this number 080018021 to activate my card.

I have no idea what the computer says but some expert once told me that I am supposed to enter 11 digits followed by #. I did that but it did not work

 

Regards

prfndonje
JessicaJ
Rank
Reputatie 2

Hello @LarsD,

It asks me to call this number 080018021 to activate my card.

I have no idea what the computer says but some expert once told me that I am supposed to enter 11 digits followed by #. I did that but it did not work

 

Regards

Hey @prfndonje ,
if that didn’t work it’s best to call the Easy Banking Centre again so they can either send you a new SMS or activate the card for you.

 

In case you already had the Easy Banking App on your phone, you can call directly through the app by “communication” → “help and contact” → “accounts and cards”. In that way they can activate the card for you.

 

If it’s your first debet card with our bank, you can call the number 02 762 90 00 and they can resend a new text so you can activate the card yourself once again.

Our apologies for the inconvenience!

Kind regards,

Jess

P
Reputatie 1

Hello @Jessica, 

 

It is my first, so let me call the number you mentioned. But is it an English speaking?

 

Regards, 

prfndonje
JessicaJ
Rank
Reputatie 2

Hello @Jessica, 

 

It is my first, so let me call the number you mentioned. But is it an English speaking?

 

Regards, 

Hi, if you didn’t call yet - yes! it’s our English number :-)

 

Let us know if you were able to get the card activated!

 

Kind regards,

Jess

P
Reputatie 1

Hi @JessicaJ,

 

I tried to call the number and I was given information in English. Unfortunately, it requests me to press  1 or 2 to continue with a Dutch or French-speaking advisor. Therefore, I have not yet received help to activate my card.

 

Kind regards,

prfndonje
JessicaJ
Rank
Reputatie 2

Hi @JessicaJ,

 

I tried to call the number and I was given information in English. Unfortunately, it requests me to press  1 or 2 to continue with a Dutch or French-speaking advisor. Therefore, I have not yet received help to activate my card.

 

Kind regards,

It’s best to click further for one of these options then, in the end an advisor will talk to you and you can just request them to keep going in English. If the advisor you have on the line at that moment is not well spoken in English themselves, they will transfer you directly to an English speaking colleague at that moment.

 

You can call until 22 pm tonight,

 

kind regards

P
Reputatie 1

I called again and sent me another activation code. I tried to reactivate but it only told me to contact the bank if I have further questions or to end the call.

I also tried to log in to your app but it says “This card can not or no longer be used. Please create a profile with a valid card”. Probably my card has not yet been activated.

 

Regards

prfndonje
JessicaJ
Rank
Reputatie 2

I called again and sent me another activation code. I tried to reactivate but it only told me to contact the bank if I have further questions or to end the call.

I also tried to log in to your app but it says “This card can not or no longer be used. Please create a profile with a valid card”. Probably my card has not yet been activated.

 

Regards

I apologise for the inconvenience. I would suggest then to go to a Bpost Bank branch in case you asked for an Easy Go account, so they can activate the card.

In case you have Easy Guide, you can make an appointment on the website there to go to activate the card in one of our branches;
qsa-timeblockr (bnpparibasfortis.be)

 

Do note that community is right now “closed” for the weekend, but I still wanted to give you this answer.

Kind regards,

Jessica

P
Reputatie 1

Hi @JessicaJ,

 

Thank you for your time and information you shared with me. I truly appreciate it

Have a nice and wonderful weekend

 

With kind regards,

prfndonje

Reageer


Forumvoorwaarden


De community groeit en bloeit dankzij de bijdragen van haar leden. Alle leden kunnen vragen stellen, antwoorden op vragen of reacties posten. Een deel van wat je leest op de community werd dus niet geschreven door medewerkers van BNP Paribas Fortis.

Spelregels van de community Gebruiksvoorwaarden van de community
ALGEMEEN
BLIJF OP DE HOOGTE

Copyright © 2022 BNP Paribas Fortis